The World's Local Loan Sharks

Here starteth the saga of my dealings with a bunch of sharks who are a subsidiary of "The World's Local Bank". I don't want to bleat too much - the usual rebuttals that "you should have read the small print" apply and I've been foolish. But I do want to warn others if I can to take a more circumspect view of dealing with HFC Bank.

Sine I live in halls of residence, and have done now for over ten years as a warden, getting credit is sometimes difficult. In fact getting anything that requires some nit-wit to rely on the electronic vomit coming out of an automated search using postal details. The Post Office and the local electoral roll office have never, in all that time, got my and my fellow wardens' addresses quite right.

I don't exist on those databases that insurance companies use to give you a quote, or the National Lottery use to give you an account, and I can't find myself on Equifax and so on. So I am quite precious about my dealings with people who rely on this information. It has helped me be more responsible towards my bank - because I know if I had to cut and run to another bank they would have the same difficulties. I haven't switched from Vodafone because none of the other operators, without the benefit of ten years' worth of account history with them, can find me.

And so, about eight years ago I was pleased to be able to buy a Hi-Fi on a year's interest free credit. One of those deals where you pay the full amount at the end of the year or begin paying installments with interest. Well of course when the time fell due I didn't quite have the full amount so started paying installments. After a while I started getting sales brochures from HFC Bank, with whom the credit had been arranged (even if it wasn't in that name when I did so I don't think) suggesting I transfer the debt to some kind of "personal loan plus" which would give me the ability to add more credit to it as I wanted. Stupidly, I did.

Then, when I was nearing the limit on that arrangement they started pestering me by phone to come in and talk about changing it to a proper unsecured personal loan. Well, I did. I was and am still not a "distressed debtor" but the interest rate was bonkers and they were offering to reduce the rate and payments and so on. I checked up with my own bank and they didn't feel that they could lend me the money so I went along with HFC's recommendations.

I fully expected to be in better circumstances a short way into the loan and to be able to settle early, so I specifically asked about that and was told something like "oh you'll just pay off the balance and a month's interest" or something like that. So I opted for a long loan, 84 months, to reduce the payments in the short term with the intention of then clearing the debt early - because whilst it was indeed a lower interest rate than I had on the extended store credit it was still high by anyone's standards (higher even than they had suggested to entice me through the door in fact).

Now that point has arrived. I've paid 36 months out of 84 months, that's 3/7th of the loan period. I've paid 36 times £364.81 for a total to date of £13,133 and some change. The original loan was for £15,000. I would expect therefore to have been paying a mix of principle, interest and payment protection premium right the way through that period and for a settlement figure to be around 36/84ths of the original amount borrowed of £15,000. Around £8,500.

Now, apart from the fact that they seem more reluctant to give me a settlement figure than they were to entice me through their doors in the first place, I ifnally yesterday got someone to give me an indicative figure over the phone. If you noticed a small earthquake in the east Oxford area around 17:30 last night it will have been my jaw hitting the floor as I was told £12,900 and something.

Now, I'm not completely financially illiterate (though no doubt many of their other suckers of customers are not as well informed or aware as I can be), just have been fairly blase and irresponsible about my own circumstances over the years. But I cannot work out where such a figure might possibly come from. It's not 48/84ths of the entire cost of the loan including interest, but it's closer to that than to the balance remaining of the principle. I suspect they are doing something like front loading their interest and all the other charges, which was not clear at the time (though no doubt clear under a microscope at 100x magnification in a microdot somewhere on the terms and conditions of the loan) - and remember, I did make clear at the time that i was looking to repay it early even before I had taken it out.

So, if anyone else is offered a nice cup of tea in their plush offices wherever you live, look very very carefully in that particular horse's mouth. It would appear that this loan is simply not worth paying off early and that I'm stuck shelling out £30,000+ for what was a £15,000 loan, or £364 per month for the next four years. It seems they take the most vulnerable, the so called "sub-prime" market, and not only charge them an extortionate interest rate (in my case 14.9% APR) but front load the debt so that early settlement is not really worth doing.

I am no fan of banks at the best of times, and HFC of course does not even have depositors or current accounts so is a perfect example of banks making money out of thin air - nobody can possibly argue with me that their balance sheet matches up savers with lenders or anything of the sort, but if HSBC believe this is acceptable behaviour for a member of their global banking group, I'm disgusted.

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Comments

I learned about loans and credit cards the hard way, but through hard work and avoiding the "easy option" I am well on the way to being back in the black.

My best wishes to you in sorting out your situation.

If the various figures you've uoted are correct that estimate looks wrong. 

 Have you been to CAB for advice Jock?

 And do you have all the relevant paperwork?

Well you are not the first to go through this and I agree some of the banks act a little bit unethical because they tend to hide the bad part of the story and they let the customer discover it by himself. But we can't reject loans whatsoever, they have an important contribution overall for the economy. There are so many types of banks, so many times of loans, they all have their share of criticism but they also have their functionality. The thing is that we have to be aware of everything we are doing and give our consent when we are fully sure it's the right decision. I am actually preparing to attain approval for some unsecured loans and these are the principles that guided me here.

Que es?!

Seriously though, I think it was probably destroyed in one of my floods. I've torn the flat apart (not that that took much doing) and can find canvass cards from my election in 1999 but not for this. Which is odd because I thought I was getting more careful about that sort of thing. But I have had to throw some stuff out.

Nevertheless, CAB is a good idea. I ought to get something out of them before I step down as a director/trustee on Tuesday! I have checked out, however, some of their responses to the recent Consumer Credit Act implementation order where it seems to imply that this sort of front loading of interest and protection premia does go on quite a lot and they quote many examples of how people have been surprised to find that they actually still owe more on settlement than theyborrowed in the first place.

It's one of their big criticisms of the new CCA regime - that the government has stopped short of making it a rule that settlement automatically means the proportion of the capital expressed as a propoertion of the time left on the loan.

It's apparently perfectly legal - and of course if so enforceable by the contract I signed. But absolutely bloody outrageous, especially for a subsidiary of someone supposed to be a respected global banking institution (sic!).

It doesn't cause me financial discomfort. It's just bloody annoying and were I able to reschedule as I was expecting I could be debt free inside 18 months. But it's likely I'll just have to grin and bear this one, and intensify my campaign against the banking system in general as a result!

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